If you're having trouble with Commutre, the steps below resolve most issues. If not, email us and we'll get back to you.
The fastest way to get help is to send a diagnostic report directly from the app. It includes timing and mode-inference events from your trip — no GPS coordinates are included.
Automatic stop requires Always On location access so the geofence can fire while the app is in the background. Go to Settings → Privacy & Security → Location Services → Commutre and select Always.
You can correct any leg after the fact. Open the trip in History, tap the leg, and select the correct mode at the bottom of the sheet.
Auto-start requires a commute schedule configured in Settings → Commute Schedule, the Auto-start toggle enabled, and Always On location access (see above).
The Analysis tab only includes completed trips. If you stopped a trip manually make sure you tapped Stop — trips left open without an end time are excluded.
Email support@commutre.app with a description of the issue and, if possible, a diagnostic report from the app.